Frequently Asked Questions

Pneu Crevé 24h is an automotive breakdown and towing company specialized in 24/7 emergency intervention. We offer breakdown services, towing, roadside assistance, and rapid intervention throughout the PACA region with a team of expert mechanics.

Pneu Crevé 24h was founded in 2015. We have over 8 years of experience in automotive breakdown, towing, and roadside assistance. Our expertise allows us to intervene effectively on all types of vehicles.

Our office is located at 94 Rue Albe, 13004 Marseille. We intervene throughout the PACA region: Marseille, Aix-en-Provence, Toulon, Nice, Cannes, Antibes, and all surrounding municipalities.

Yes, Pneu Crevé 24h intervenes throughout the Provence-Alpes-Côte d'Azur region. We cover Bouches-du-Rhône.

Pneu Crevé 24h offers all types of automotive breakdown services: battery, flat tire, door opening, engine failure, short and long-distance towing, motorcycle assistance, heavy vehicle breakdown. We intervene on all types of vehicles with professional equipment.

Yes, Pneu Crevé 24h offers 24/7 automotive assistance service, 7 days a week, 365 days a year. Our team is permanently available for all your automotive emergencies throughout the PACA region.

Our intervention times are optimized: arrival on site in less than 20 minutes in Marseille, 30 minutes in other PACA cities. For emergencies, we prioritize speed of intervention.

Yes, Pneu Crevé 24h is a partner with many insurance companies. We handle administrative procedures directly and you don't have to advance any fees.

Pneu Crevé 24h uses professional state-of-the-art equipment: automotive electronic diagnostics, specialized mechanical tools, secure towing equipment, and adapted intervention vehicles. Our equipment allows us to intervene on all types of vehicles.

Modern electronic diagnostics offer superior precision, rapid fault identification, and more efficient repair. Unlike manual diagnostics, we precisely identify problems thanks to our professional tools.

Yes, our vehicle fleet is adapted to all types of interventions: light vehicles, commercial vehicles, heavy vehicles, motorcycles. We have tow trucks, trailers, and specialized equipment for each situation.

Yes, Pneu Crevé 24h intervenes on all vehicle brands: Peugeot, Renault, Citroën, BMW, Mercedes, Audi, Volkswagen, and all foreign brands. Our team is trained on all types of vehicles.

Our prices depend on the type of breakdown, towing distance, intervention complexity, and necessary equipment. Each intervention is unique, which is why we offer free personalized quotes that are transparent.

Yes, we offer packages for common breakdowns (battery, flat tire), but most of our services are priced according to the intervention. We adapt our prices to your situation to offer you the best solution.

No, we are transparent about our prices. All costs are detailed in the quote: intervention, diagnostics, repair, towing, and equipment. No additional fees will be charged without your prior agreement.

Yes, we offer payment facilities adapted to your situation: cash payment, card payment, and direct billing to your insurance. We adapt to your budget constraints.

Our intervention process takes place in 4 steps: 1) Call and breakdown diagnosis, 2) Deployment of appropriate team, 3) Intervention and on-site repair, 4) Verification and billing. We keep you informed at each step.

The duration depends on the type of breakdown. A battery breakdown takes 15-30 minutes, a flat tire 20-45 minutes, a tow 30-60 minutes depending on distance. We give you a precise timeframe during the call.

Yes, we inform you in real time of our team's arrival. You receive an SMS with the estimated arrival time and can call us at any time for questions or updates.

After the intervention, we provide you with a detailed invoice, verify that everything works properly, and remain available for any questions. We also offer follow-up and warranty on our interventions.